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I’m on vacation this week but I made a point of finding wi-fi so I could bring this article to your attention, from the NY Times Sunday magazine: The Brand Underground. It had the promise og being about something – namely how the latest generation is responding to the consumerist lifestyle but ultimately the

Me: This is the fourth day my firm hasn’t had dial tone.
Customer Service: Yes sir, because of the urgency we’ve elevated it to Business Class Support.
Me: What does that mean?
Customer Service: The Business Class Support tech will handle your trouble ticket. Unfortunately, he’s out today, however he’ll get to it first thing