30
Sep/04

An Odd Way Of Getting Customer Service Threatens Click-Wraps


A lawyer had problem getting AOL software to work, then he trouble getting through to customer service.  So he sued AOL in small claims court in New York.  AOL tried to enforce a choice of forum clause in its ‘click-wrap’ agreement.  The judge declined to enforce the clause.  The lawyer claims that he indicated to AOL during the proceeding that if it would fix the problem, he would drop the suit.  AOL refused.  Via NY Law Journal

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