The PTO released an order this week reprimanding an attorney who called up TTAB personnel and used inappropriate and insulting language, ranted, etc.  Turns out those calls are recorded. He indicated that he had taken six times the normal dosage of cough medicine (and had problems with anger management). The lessons for practitioners are: don’t yell at TTAB personnel (or any member of the PTO for that matter), send flowers to the people you insult, show remorse, complete your anger management course, and when you’re sick, stay home – don’t take six times the normal dosage and go to work instead.